Hi
I use Adobe Sign with Jotform to create Digitally Signed Forms for our customers. Up until about 4 or 5 weeks ago this process was working fine for the main form we use for new customers. However the PDF created by the Adobe Sign Widget did not have all the critical data we need on it. The Jotform support team have managed to replicate the problem and confirm there is an issue, I can;t tell if this is an Adobe Issue or a Jotform issue., Since Jotform suopport have not currently resolved this problem and this form is really very important to our businees; therfore I recreted the Jotform from scratch about 3 weeks ago and added the Adobe Sign widget to it and throughly tested my new form and everthing was working as expected . Then a couple of weeks later, the smae thing happened to the Adobe Sign process where nonoe of the critical data was added to the Adobe Sign document. Even though it still possbile to creare a PDF from the data captured by the jotform form, by exporting it from Jotform , however this is sadly not a digiotally signed form, which is the whole reason for using the Adobe Sign widget with Jotform. I hope someone can assist me, with this Issue.
Regards
Chris Cramp
AdChoices