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Keep documents separated when using a template

New Here ,
Jun 23, 2021 Jun 23, 2021

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Hi there,

I have been trying around with a demo acount and I came across a strange behaviour when using a template containing several documents to be signed.

These are merged and treated as a single file during the agreement process and I haven't found a way to retrieve them individually. The "Keep document separated" option in the account configuration does only have an effect on the attached documents. In the web interface as well, I can find only a single merged document.

Sending basically the same agreement directly and not via a template, I have no issue to get the files individually though. That's why I suppose this is related to the fact that I am using a template.

Does anyone know whether there is a way to avoid this behaviour? Did I miss something when creating the template or in the configuration?


Configure accounts , Manage documents






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