large popup at the bottom of the screen

[salesp93617736]

When I sign into AdobeSign, I am greeted with a large popup at the bottom of the screen asking me to personalise or enable all cookies. Regardless of which option I choose, I initially get a message saying 'We have saved your settings', but as soon as the page refreshes or I go to the next step of a process, the pop-up returns.

Besides being distracting, the main challenge is that it is so large it blocks options when you are trying to set fields to send out an agreement.

How might I make it go away?

[defaultmzsjjjxwtdc1]

I have the same issue... any answers please Adobe?

[evanw25267359]

Me and a colleague are having the same issues as well.

[claudeb13717485]

My clients are having issues with the pop-up.  It blocks their ability to finalize signing.

Even those comfortable with computers are having an issue.

If it doesnt change, I will stop using AdobeSign and find something else. 

[jeswong]

We are aware of this issue and have released a fix. Please let us know if you are still experiencing problems. Thank you for your patience. 

[claudeb13717485]

I just tested this and the popup still appears on the clients document

not fixed for those signing

Still blocks the final step in signing..

[jeswong]

Thanks for the update. Our team is taking a look at this issue at the moment.