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13

Losing radio buttons when requesting signatures on form

New Here ,
Mar 12, 2024 Mar 12, 2024

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Hey!

Windows 10

Adobe Acrobat Pro - 2023.008.2055

Business (3) Licenses 

 

I generated a PDF in Word, and I'd like to create a form I can then send out to request signatures vs distribution.   Every time I go through the process and click request signatures, the radio buttons disappear. I can go back and add them, but it's not as clean and a pain. I'm missing something simple and stupid, but I'm at a loss now. 

 

My workflow: "Prepare a Form" > "Select a File" > Open my PDF > check "this document requires signatures" box > Auto-Detect ON > Create Form

 

I laid out all my fields nicely, labeling everything. Most are text only, with a few check boxes and a dozen radio buttons. 

 

Once I click on Request Signatures, it takes me to the recipient page, informs me it's removing everything unsupported, and deletes all my radio buttons. I can add them back, but it's clunky and unclean. 

 

I've also tried to convert to Adobe Sign form instead of starting with "this needs signatures." 

 

Thanks for any help!

 

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Advisor ,
Mar 20, 2024 Mar 20, 2024

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Did you save/as PDF or did you convert to PDF?  There's a big difference, you lose some features if saved as pdf as opposed to generate pdf.

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Ended up having to revert to the former version of Adobe after chatting
with support. It seems like a pretty solid failure to push an update that
removes some standard features.

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