Our Adobe Sign account was renewed in April but Adobe never provided the payment instructions for making the payment by credit card or even chased payment for it so we assumed it had been resolved via our main Adobe account which is paid by BACS. The order supplied states payment can only be made by credit card but no payment details are visible either on the order or website and our finance team haven't been able to settle the account. I've been trying for several days to get these details so we can obtain access to our account and have been passed to several support staff both by phone and chat facility with no success. I've never dealt with a business that doesn't want to receive a payment for their product, absolutely ridiculous! Our so called account manager isn't responsive at all!
Is anyone able to point me in the right direction to make a credit card payment and gain access to our account again?
We are now moving to a different supplier as it seems that Adobe does not want our business!! Avoid the Adobe Chat product as they no longer support or want to sell this product!!
Thank you for reaching out, and sorry to hear about your experience.
Would you mind sharing some details so we can provide the correct information?
- Share the email address used to purchase the service in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.
- Share the account manager's name in a private message.
Thanks for replying although we've now signed up with another provider as we had no successful communications from Adobe despite several attempts via different channels and the support team kept pushing us from person to person so we gave up. However our new signature solution is a much more streamlined system that integrates with our CRM solution so Adobe actually did us a favour! 🙂
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