Missing signatures on circulating document

[Frederick27602450g2tm]

I created two documents requiring 30+ signature spots. One of them as it is accumulating signatures has failed to contain 2 signatures that were (at the tmie of signature) confirmed back to me. In addition, one of the two missing signatures, Adobe Sign sent 2 emails with the same date/time stamp. One with and the other without the signature. I'm not sure what's up but it seems to be a glitch that has occured more than once and in differing ways..

[Meenakshi Negi]

Hi Frederick27602450g2tm,

Thank you for reaching out, and sorry about the delay in response.

As mentioned above, the signature is missing on a particular document when received after all parties sign it. As the issue occurred twice in different ways, I suggest getting this checked by the backend team. 

We have checked that you have an Acrobat Sign Enterprise plan. Please refer to the steps suggested to contact the Acrobat Sign Entperise support team: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.   

Let us know if you need any help.

Thanks,

Meenakshi