Multiple pdfs for esign

[ericc76398528]

For some reason when I add multiple pdf pages, the signer is only seeing the one page that has the signature box.  The other pages are not showing.  After they sign, I go into Adobe eSign and I see all the pages I sent including the one they signed.  Is there a setting change or something we're doing wrong that is not allowing them to see the separate pages?  I swear that this worked fine in the past.

Thank you,

Confused

[ScottCarter · Accepted solution]

Greetings!

It sounds like your account has Limited Document Visibility enabled.

LDV selectively shows content to recipients based on which files have fields available for them.

IF you are only seeing the files that have fields applied, that's almost certainly the root cause.

LDV is enabled by Account admins at the account level.

It can be found by going to Account > Account Settings > Global Settings

[ericc76398528]

Perfect.  That was it.

Thank you so much!