My paid Adobe Sign account is sending me incorrect auto-email....

Report · Jul 24, 2016

Hello, I wondered if any other Adobe Sign user's were having this "non payment issue" as I am.

Since Sign converted over to simply "Adobe Sign" - I have had a paid subscription. It shows such in my online Adobe account, full profile. Now today all day when I go to use it, I get an error message that I am not allowed to sign in. Then immediately following I get an auto-email from Adobe Sign stating that my 14 day trial has ended per my user email address.

I cannot find the credit card authorization for this amount so I'm probably out of luck - but I am upset because yearly I spend hundreds on Adobe everything. If an account manager, manager, or Adobe Sign expert sees this post, please reply ASAP as I do need to heavily use this application tonight.

Thanks,

Erik

Report · Jul 25, 2016

Hi Erik,

I am sorry that you are facing this issue. Did you try getting in touch with Adobe Support folks? You can send an email to support@echosign.com and somebody will be able to help you resolve your problem.

Hope this helps!

Sameer Puri