New Adobe Sign is terrible, I can't use this mess

[credking]

I was horribly disappointed yesterday when I went to send documents for signature and saw the new version (again). It's been bouncing in and out for over a month now in one form or another and I dreaded this day.

ZERO STARS Where do I begin?  We pay for this service, this is absolutely unacceptable.

Many agreements are missing. This is a CLOUD DOCUMENT SERVICE there is no excuse to hide or have lost documents.

The ability to send a reminder is gone. I've attached what your 'help page' says and what is actually there.

The ability to delete a complete (or any) document is gone.

Documents are no longer sorted in an efficient, sensible manner, it was much easier when completed documents were placed in a different box.

Visually this design is horrible. There is so much empty white space! I can only see 7 documents, the previous version I could see probably 20.

There isn't even a button to SEND ANOTHER DOCUMENT I have to go back to the home page every time and click send for signature again. The home screen is equally as bad as reviewing my sent documents, I can only see 5 recent with so much white space it's hard to look at.

There is more but I need the reminder and missing files issue fixed before anything.

Your help page--

What it really looks like

[billb98137782]

Seriously!  This is just awful.  Making my job so hard!!!  Please let us go back to the old version!!!!!

[jerid76648354]

It truly is so bad and I was using it for workflow and now don't have my reminders.  Where is everything??

[Meenakshi Negi]

Hi all,

We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign.

Regards,

Meenakshi

[austinc67866148]

Do we have a time next week that this will happen?This is not just a change or rough patch this is a major screw up. I can't access any of my documents, I can't send out proposals, I can't pull up any of my previous agreements to reference. My business is being negatively affected because I trusted Adobe to be competent in a cloud based solution.

[AkanchhaS · Accepted solution]

Hi All,

The manage tab of new Adobe Sign UI  should be back and up and running fine now.

In the "For Signature" page there is a small button on the upper right hand side that reads  "Adobe Sign Manage". Please check and let us know if this works.

Please refer to- What’s changed with Adobe Sign

Regards,

Akanchha

[austinc67866148]

worked for me.

[AkanchhaS]

austinc67866148 Thanks for the confirmation.

[credking]

That helps, thank you

[credking]

I'm certainly not going to mark this as answered. Adobe chose not to warn anyone of the changes, botched it up and is now trying clean up while clients look for a usable alternate.

[abhikr56049201]

This is the worst and most frustrating service ever. I'd ratehr drive accross the country to signa document than use Adobe Sign again.

[Karin23639006a9ht]

As a longtime paying subscriber, I am furious. They have a virtual monopoly and are abusing it. The last two updates have essential rendered AdobeSign useless - It no longer allows me to either identify or select the nature of fields for the recipient (eg. Signature, Date), and the Send Reminders feature has also apparently disappeared. This company is run by idiots. I used to be able to draft a Letter of Engagement in Word, convert it to a PDF, e-sign it myself, and send it out to a client for countersignature in under 10 minutes. Adobe has now made that impossible.

[JC Logica]

been a customer for abit more than a year...i gave up and went with Eversign.  With Adobe...I send out esign requests not even knowing whether the recipients will get it.  Sometimes it never gets there, sometimes it shows up in my client's box months later.  I really feel like i have been robbed.  

[matthewf34422852]

I agree, whatever the hell they did, it sucks now. I have used Adobe Sign for a few years and it worked perfectly. They made changes and it is absolutely junk now. I have to reconfigure ANOTHER document because places I put for signature, initials or dates are missing when received by the other party. It won;t let them put the correct date in the date field. It's a mess.

[matthieul47531270]

I really find it terrible too! In the old version the app automatically adapted the size of text-fields to the size of the vorlage. Now I have to scale by hand. Why? And its not possible anymore to simply copy a text field. Why? And where can I manage the conditions of the text field? Why do all these functions don´t work anymore? When it took me 5 minutes to complete a digital form in the old version I now need much more time. Or am I just bilnd?? Please help!