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New AdobeSign update (facelift more like it) is Terrible

New Here ,
Feb 02, 2024 Feb 02, 2024

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The new updates, as mentioned in the subject, actually more like facelift, is TERRIBLE. AdobeSign used to be a great experience, but not it is so buggy, it's becoming a chore to use. For reference, I use the desktop version of Adobe to edit and work on PDFs and the online version for e-Signatures.

 

First issue I ran into was when a scanned document was uploaded for signature and I tried to apply a signature field, I would get a message saying that it could not be applied because "signature field was not compatible with a document in landscape format". Document was NOT in landscape format and I went to the desktop version to confirm that it was in portrait. I OCR'd the document (checked for editable text) and that did not help. Only solution was to upload the document for editing, have it scan for editable text, then request e-Signature. This seemed to get around the bug. 

 

Next issue is that, since they moved the "review and send for signature" to a pop up instead of a new page, when I tried to use the directional keys on my keyboard to move my place in the text I was entering, it would move the signature box I had last placed instead of my cursor. It seems it's not registering my place in the pop up and it instead thinks I'm still in the document. I have to place my cursor exactly where I want to work and can't use keyboard shortcuts (ctrl+shift+direction key) to highlight text because it will just move the signature box (which I can't see because of the pop up). 

 

Finally today, I ran into ANOTHER issue that wasn't there yesterday. This makes me thing they're TRYING to fix it, but failing. This issue was with copying and pasting. Our office uses message templates when sending documents. Usually I could copy the text from another document and paste it into the box for the message, but now, when I go to paste, it simply pastes/applies the last signature box I was using instead of the text. Now I have to type the WHOLE paragraph which makes me spend time I shouldn't have to on this thing that would usually take me two seconds. 

 

As it is now, AdobeSign is EXTREMELY frustrating to use and I am hoping to see an update to fix all these bugs soon. 

TOPICS
Adobe Sign forms , Send documents , User interface issues , Web forms

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Community Beginner ,
May 15, 2024 May 15, 2024

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I hate it!

 

I cant find anything - Looking to move to a different provider I can't stand it.

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