No receiving signed documents

[markc49589392]

Recently, I have not been receiving e-mails notifying me the signer has signed the document with the signed document attached.

Not going to spam.

[sb116]

Hi Markc49589392 ,

Please check the private message i have sent to you for information on the same.

Thanks,

Supriya

[AadeshSingh · Accepted solution]

Hi markc49589392

I see that the final Signed copy has been successfully send from our end. If you are still not receiving it then it seems that your email server is blocking it at your end.

I would recommend you to get in touch with your IT admin to get it sorted.

Few troubleshooting steps that I can recommend are mentioned below:

1) Check the Spam/Junk folder for the emails.

2) Add echosign@echosign.com (echosign@echosign.com) to the address book or safe list.

3) If the email has a stringent security setting that blocks emails with active html links, attachments or images then that setting will need to be reduced.

4)Turn off filtering completely.

5) Burn a hole in your firewall to allow Adobe Sign emails from 72.3.215.120 port 25

Regards,

Aadesh

[markc49589392]

Thanks, I think my e-mail provider all of the sudden decided your docs were spam. I added echosign to my safe senders list which seems to have corrected the problem.