Not accepting Signature

[lb71838484]

I have a customer who can't get Esign to accept her signature on a form she needs to fill out for me each month. It will accept all the information she needs to enter except the signature. Occasionally she will get a pop up saying that there was an error in the program. Otherwise she is needing to rewrite the form many times before she can get the form accepted. I send out many of these forms each month and she is the only one that has indicated any problems at this point. Does anyone know what might be going on or have any suggestions for how to fix it.

[AadeshSingh]

Hi lb71838484​,

Is she using a mobile app. to sign the document or she is signing the document on computer/laptop in the we browser?

If she is using Adobe Sign app on mobile device to sign the document make sure she is typing her name at the top left corner before typing, drawing or uploading her signature and then applying it on the document.

Will it possible for her to share the error message that she receive while signing the document?

Also, recommend her to try an alternate web browser to sign the document as this could be a browser related issue.

Let us know how it goes.

Regards,

Aadesh