Not getting notified when document is signed

[edwards39882508]

For some reason I am not getting my email notification when my client signs a document.  I have checked my spam file to no avail.  I don't use the sign feature very often - maybe once a month.  Previously I was getting notified. 

[AkanchhaS · Accepted solution]

Hi Edwards,

We are sorry for the delay in response to your query.

We see that you are a subscriber of Adobe Acrobat DC subscription. So I assume that you are using the "Send For Signature" tool of Acrobat DC desktop app to get the document signed form others?

The Document Cloud services has been updated with the latest release, so as the Adobe Acrobat DC app (19.008.20074). This update should have been automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

1- You may login to the Document Cloud web service  Adobe Document Cloud

2- Check the following settings suggested in this help article How to adjust email notifications for events/alerts in Adobe Sign

3- As Adobe Sign UI has been changed, so you can take help of the help document and know about New Send for Signature experience in Adobe Document Cloud

Let us know if it still doesn't work. And if you have managed to find the solution to this problem then please help us with your findings.

Regards,

Akanchha