Not receiving signature request emails from Adobe Web form/ Acrobat Sign

[it_6889]

Hello,

I'm not receiving signature request emails from Adobe Web form/ Acrobat Sign. Performed multiple attempts with different email addresses, but emails are not being received. Is there an issue?

[Meenakshi Negi]

Hi it_6889,

Thank you for reaching out.

When you say, "I'm not receiving signature request emails from Adobe Web form/ Acrobat Sign," are you the sender or the recipient of the document? Please confirm if you are using the web form or sending the document for signature. Both features are different. 

For information on sending a document for signature, refer to the following help document: https://adobe.ly/4fQddq1. 

Web form: https://adobe.ly/3BfuV72 

Please share more information about the workflow and the issues you experience. 

Let us know if you need any help.

Thanks,

Meenakshi