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offer documents timed out and then invalid agreement id

New Here ,
Jul 18, 2020 Jul 18, 2020

Hi, just what the subject says. I was reading offer documents (hadn't signed anything yet) and had to leave unexpectedly for around an hour. When I returned there was a pop-up that said the documents require reload, and when I clicked that I was taken to a page saying 'invalid agreement id.'

That page has two links. the one for 'contact support' is a 404, which is hilarious.

Now, when I follow the original links from my new employer through the offer documents they are 'out for signature,' and when I click on the offer letter I always land on the invalid agreement ID page.

What should I do? I've tried a few different browsers.

TOPICS
Adobe Sign forms , How to sign , Product information , User interface issues , Web forms
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New Here ,
Jul 20, 2020 Jul 20, 2020
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We are experiencing the same issue for multiple users since last Friday.

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