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Old E-mail recives signed documents

New Here ,
Nov 15, 2022 Nov 15, 2022

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I have changed my account e-mail adresse from private, to my work e-mail. Everywhere I check it says the new e-mail. But still when I send out documents for signing to clients, my old e-mail is part of the signing, and recives the notifications and signed documents. This becomes a legal problem for the company signing. Help, anyone???

 

I have even tried to log in to my old e-mail, but it says that there is no existing account on this e-mail.. 

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Login issues , Manage documents , Send documents

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hi Marita27137108fp5o,

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked your account and seeme to be some confusion.

Please confirm if you are using the same email address for Acrobat Sign that was used to sign in here on the community page.

If yes, then that seems to be issue because of email change. In that case, would you mind sahring your old email address with us in prvate message.

You may initiate private message via the envelope icon at top right on this community page.

 

Thanks,

Meenakshi

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