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"Snap" feature on signatures/text fill options have stopped working

New Here ,
Oct 28, 2020 Oct 28, 2020

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In the past, when I dragged a field over to a document for a signature, date, or text field, the box "snapped" to the size of the line on my document. This feature has stopped working. I think I may have tweaked a setting that caused that but am not sure. So my question is a "one or the other:" question...

1. Is there a "Return to Default Settings" feature that I can't find that would "undo" my mistake, if indeed I made one in the settings page?

2. Can someone tell me what I need to do to get this feature back online? 

 

Thank you in advance!

Bj

TOPICS
Adobe Sign forms , Send documents , User interface issues

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New Here ,
Feb 01, 2022 Feb 01, 2022

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Hi! I'm having the exact same problem, but it's not with all documents. We use workflows, and when I attach a specific document (that isn't required) to the main document, nothing will snap to the lines they usually snap to. Any help would be appreciated. 

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi Rocio,

 

Thank you for reaching out, and sorry for the trouble.

 

Could you please share more details about the issue?

A small video of the issue occurring at your end will be helpful for a better understanding.

Please share the complete workflow with us to replicate this behavior for further investigation.

 

Thanks,

Meenakshi

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