"Sorry, Something Went Wrong" error message on a Mac

[carl-quickwill]

We can login in ok to account.adobe.com on a Mac but when we try and send a PDF for e-signing, we get this pretty unhelpful error messgae "Sorry, Something Went Wrong" 

We are OK ona Windows PC, but the person who sends out PDFs for e-signing works on a Mac

Help and solution appreciated !

[Amal.]

Hi there

Hope you are doing well and sorry for the delay.

Please go through the steps shared in the help page https://adobe.ly/3TIKfzN and see if that works.

Let us know how it goes.

~Amal

[Anthony22388696sjox]

The link you posted is for directions on signing into Adobe Acrobat. It does not cover how to resolve the error "Sorry, something went wrong" that appears when attempting to route documents for signatures via Adobe Sign.