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"Unfortunately, we were not able to create your agreement. There may be a problem with the document"

New Here ,
Jul 26, 2021 Jul 26, 2021

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"Unfortunately, we were not able to create your agreement. There may be a problem with the document you uploaded."

 

"We were unable to create thumbnails for your agreement [REDACTED] and have automatically canceled it.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system."

 

I am getting these errors when trying to run a workflow, I contacted support chat and was told there is an active bug for this, can I get more detail on what's going on and when the issue is expected to  be resolved?

 

Thank you.

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Send documents , User interface issues , Workflow designer

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