"We have encountered an error while trying to connect"

[Masterstouch]

I have been getting this error all morning and it is crippling my workflow! I contacted Adobe support via their chat on the online help page and it too had errors and I was forced to keep refreshing the page (4 refreshes in about 3 minutes), finally the chat person said he had no answers for my issues and if I would share my number with him  someone form Adobe would call me, (it's been 30 mins and still no call). Long story short, online support was useless!

[Meenakshi Negi]

Hello,

Sorry to hear that you had a bad experience with the support team.

I have checked your account with the email address you used to sign-in to the forums. It shows as active and seems to be working fine.

Could you please confirm if the issue has been resolved or you are still experiencing the issue?

Let us know if you need any help.

Regards,

Meenakshi