"You are not authorized to send documents for signature. Please contact your account administrator" BUT I am the administrator

[RUKE]

"You are not authorized to send documents for signature. Please contact your account administrator" BUT I am the administrator.

WTH?

[AadeshSingh · Accepted solution]

Hi RUKE,

I have checked your account details and I can see that the your EchoSign Pro account status is currently showing cancelled account, it could be billing related issue or bad card n file.

Please login to your EchoSign account & update the billing status or you can contact us at Support | eSign services from Adobe ‌in order to get this issue fixed.

Regards,

Aadesh