Cannot send documents for signature after changing Adobe ID

[mo68961340]

I'm also suffering the same problem.  Meenakshi, can you please double check my account and reset it please?

Thanks,

Mike

[Meenakshi Negi · Accepted solution]

Hi Mike,

As you have recently changed the Adobe ID, it seems that you already have an Adobe Sign account registered with that email address.

So, when you change the email address that does not change for the Adobe Sign account.

I did check the email address that you have used to sign in into this forum.

I believe, it is one that you have used as your new Adobe ID.

There is a free account registered under that email address.

In this case, you will need to contact support. They will help you to free the email address.

Then you can update that email address for your Adobe Sign Individual account.

I have sent you a private message with the contact details. Please check your inbox and refer the steps mentioned there.

Let us know if you need any further assistance.

Regards,

Meenakshi