Locked out of Admin Console unable to update authentication

[bsavitzky]

Bani, my company is experiencing the same. Can you reach out to me with contact information? Neither of our administrators are able to log into Adobe Sign.

[Bani Verma]

Hi there, 

Thank you for reaching out via private message to me, as you have shared that both of your Admins are locked out and are getting the below error, could you please confirm if your admins are getting this error in the Adobe Sign portal or Adobe Admin console?

[bsavitzky]

Yes, they are also getting this message in the Adobe Sign portal.

[Bani Verma]

Thank you for confirming, since they are having trouble with Adobe Sign portal our experts in the 'Adobe Sign' community can help better.

Moving your query there.