Reading Reports Error for e-sign

[stever91841456]

Whenever I try and click on the "Reports" link it goes to an error page and reads:

"Sorry, we were not able to process your request.

Please sign in and try again.

If this error persists, please contact support.

Error Code: 150422091954493.ord-prod-app17"

I have logged in multiple times and I get this error every time.  This has been going on for over 2 weeks now???

[Rijul Raj Khurana · Accepted solution]

Hello Stever91841456,

Did you try different browser as well? And if yes, then I would recommend to open the ticket with Support as they can troubleshoot the issue at their end. Also, provide the date range and screenshot of Report setup in support ticket:

Support | eSign services from Adobe

-Rijul

[stever91841456]

How do I open a support ticket?  I tried to do that as well, but could not find the link.

Regards,

Steve Russler

[private information removed by moderator]

[Rijul Raj Khurana]

Hello Stever91841456,

You can login to EchoSign account and click '?' and then can select "Get Started" under Contact Support.

Regards,

-Rijul