Recipient not receiving document

[Colin Davies]

Would appreciate any advice on the following problem. Sending documents for signature as usual, system tells me they have been sent, but the recipients are not receiving the e-mail. Double checked that e-mail addresses are correct. Have sent a dummy document to myself (using a 2nd e-mail address) and not arrived. Recently upgraded browser to Chrome. Could this be an issue?

[sg15]

I am having the same issue, where one signer recieves document but the next person does not ?  Please advise.

[NicoleinCO]

Same here.  They don't receive the document BUT in my case, when I send a reminder, they DO receive it.  But ONLY when I send reminders.