Recipient showing as UD UD

[Allan38965645f0x4]

I sent out about a dozen douments for signature today. Each document has the same email for the first signer, different email for each for 2nd signer. When I look under manager, all documents show recipient as UD UD for the first signer. I have never had this happen before. I did a batch of docs to others yesterday and all worked fine.

[mariahweyne · Accepted solution]

The first signer, needs to configure his name in his Adobe Account.

Change your email or name in Acrobat Sign (adobe.com)

[Allan38965645f0x4]

Thank you.