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Reminder emails not using adobesign

New Here ,
Jun 03, 2022 Jun 03, 2022

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We are having issues with our email anti-impersonation policies related to reminder emails sent from Adobe sign and the recipients are not getting them.

 

The initial email requesting a signature is from adobesign@adobesign.com and we are able to receive these but when reminder emails are sent from Adobe sign they are being sent from bounces@mail.na3.adobesign.com (or slight variations of it) but have the users email address that is sending the reminder as the display from in the email.  This is very difficult to allow through anti-impersonation rules.

 

Is there any way to make it so the reminder emails come straight from adobesign@adobesign.com just like the initial emails?  Anybody else have a work around for this issue?

 

Thanks!

TOPICS
Configure accounts , Send documents

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