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Removing an invalid email address

New Here ,
Jul 15, 2014 Jul 15, 2014

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When Sending a document in EchoSign, how do I remove an invalid address from the list of emails EchoSign has saved?  A malformed email keeps coming up first in the list and then leads to trouble when attempting to send out the document for signature.

Thanks,

Phil

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Adobe Employee ,
Jul 16, 2014 Jul 16, 2014

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Hi,

The EchoSign dynamic address book is automatically populated form agreements sent and signed on your manage page. The only way to edit the address book at this time is to remove all agreements sent or signed through echosign by that email from your manage tab.

Thanks,

Jat

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New Here ,
Aug 11, 2016 Aug 11, 2016

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I removed all the documents and agreements sent or associated with the wrong participant that somehow got associated with another participants email address and every time I send docs, the wrong participant is still associated with the incorrect email address.  Sorry to sound redundant.   Example: Smith101@mail.com is John Smith signer,  but each time I send docs to Smith101@mail.com the signer is Bart Simpson?  Is there a way to disassociate participants name with incorrect email address?  Appreciate your help.

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LEGEND ,
Aug 12, 2016 Aug 12, 2016

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Jay seems to indicate you need to remove all signed agreements not just the one involving that one email address.

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New Here ,
Oct 25, 2022 Oct 25, 2022

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There should be a better way.

Otherwise how you delete de agreements

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