• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

'Request Signatures' button not working on desktop application (Windows 10)

New Here ,
Oct 23, 2024 Oct 23, 2024

Copy link to clipboard

Copied

Hi, 

 

I'm not sure why, but the 'request signatures' button is not working from my desktop application, despite working fine when i use the online version. When I click the button, nothing happens. If anyone has found a workaround for the same issue, please let me know.

 

Thank you.

TOPICS
Adobe Sign forms , Send documents

Views

307

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Oct 23, 2024 Oct 23, 2024

Copy link to clipboard

Copied

Does it give you any kind of error?  Verify that your have installed the premium features on your desktop version. HELP - Install Premium Features.  If that doesn't work, I would unistall and reinstall with the last version as well as clear all cache.

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

Copy link to clipboard

Copied

Hi alice_5103,

 

Thank you for reaching out.

 

If you are using the application on a personal machine, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

 

Let us know if the feature still does not work.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2024 Nov 11, 2024

Copy link to clipboard

Copied

Hi @Meenakshi Negi,

 

Thanks for your advice. Unfortunately, I've followed all of these steps and the problem still hasn't been fixed. Please let me know what else I can try.

 

Thanks,

 

Alice

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 26, 2024 Nov 26, 2024

Copy link to clipboard

Copied

LATEST

Hi @Meenakshi Negi,

 

Thanks for your advice. As mentioned in my previous reply, unfortunately, I've followed all of your recommended steps and the problem still hasn't been fixed. Please let me know what else I can try.

 

Thanks,

 

Alice

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines