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Reviewer cannot Decline in Adobe Sign

New Here ,
Sep 22, 2021 Sep 22, 2021

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I use Adobe Sign to send PDF documents to reviewers for signoff prior to release. Recently, the reviewers cannot decline a document. In the past, the reviewer navigated to the Option menu, chose Decline, entered the reason, and then clicked the Decline button. Currently, when a reviewer clicks the Decline button nothing happens, Decline box slightly enlarges, but nothing else happens, plus the Cancel button stays grayed-out. Any help is appreciated.

AdobeSignScreen.png

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hi,

 

Do you continue to see this issue? We fixed a similar issue in the signing workflow yesterday. If you can still reproduce this issue, please DM me your adobe sign account email along with the agreement name that you are trying to sign, so that we can take a look.

 

Thanks

Sameer Puri

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New Here ,
Sep 22, 2021 Sep 22, 2021

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We are also having this exact issue.  kbabin@delmarsystems.com

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New Here ,
Sep 22, 2021 Sep 22, 2021

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Hello, I actually heard back from Adobe Support and they verified the issue and are working on it. No timeline for a fix, but they did say it was a priority. I will try to remember to let you know when the issue is resolved.

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hello,

 

We have identified a potential issue and working to fix this as our top most priority. I will keep this thread posted once I have a timeline on when the fix is expected to be deployed.

 

Sorry for the inconvenience caused.

 

Thanks

Sameer Puri

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hello All,

 

We are trying our best to fix the issue and deploy the fix ASAP. Meanwhile, to unblock everyone, there is a workaround you can try. The issue only happens when you click on the Decline button. You can use Keyboard to navigate and Decline, that should work for you. So basically do the following, step wise:

 

Enter a reason, hit tab key for focus on Cancel button, hit tab key again to focus on Decline button. Once focused on a button, hit Enter key to execute a click.

 

Hope that helps!

Sameer Puri

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Thank you we are having the same issue.  Would appreciate a notice once it is fixed if possible.  In the meantime we will try your workaround.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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I'm facing the same issue, hope the fix coming very soon

 

Adobe Sign

Edge Browser (latest) or Chrome browser (latest) - same issue

Windows 10 Pro 21H1 (build 19043.1237)

 

tried you workaround, and it works! thanks @sameer_puri 

 

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New Here ,
Sep 24, 2021 Sep 24, 2021

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Thanks for the workaround, we have the issue too and so does one of our customers.

 

Hopefully see it resolved soon

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Hello, 

We're having the same issue. Unfortunately the workaround doesn't work on Mac. Do you have any other workaorund solutions? 

Thank you

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hi @default7h5hczvt9zvs ,

 

I verified the workaround on my macbook, and it DID work. Unfortunately we dont have another workaround at the moment. We are still working to deploy the fix and I will notify the thread once that’s done.

 

Thanks

Sameer Puri

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Thank you for getting back to me. Can I ask what app you were using on your mac  to be able to get this to work? On a mac book pro with Safari the function is not working.  

Thank you

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Hi Sameer

 

Do you have any futher developments with this issue? I am happy with the workaroud however some of my customers are chasing me up for the full fix.

 

Thank you

 

B Gibson 

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Explorer ,
Sep 24, 2021 Sep 24, 2021

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As stated by Sameer_puri, it works by using keyboard, enter reason, press tab two times and hit enter. It works! but not through clicking.

 

Thanks @sameer_puri 

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Adobe Employee ,
Oct 11, 2021 Oct 11, 2021

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Hello All,

 

Just as an update, we are targetting 19th October (After hours) to deploy the fix for this issue. We will keep you posted if the schedule changes for some reason.

 

Thanks

Sameer Puri

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New Here ,
Oct 22, 2021 Oct 22, 2021

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Thanks Sameer, all working now for me and my customers

 

Regards

 

Barry

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New Here ,
Dec 30, 2022 Dec 30, 2022

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We are facing the same issue here in our Office? could you please help ? 

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New Here ,
Dec 30, 2022 Dec 30, 2022

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LATEST

We are having same issue here, how can we fix that suport was not able to fix it.  

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