RIPPING OFF AN OLD GUY

[stephenk17690514]

A FEW MONTHS AGO, I FILED TO RECEIVE A US PASSPORT. SOMETHING FLASHED ON THE SCREEN, AND BEFORE I COULD THINK IT OUT SOMEHOW, I SUBSCRIBED  TO ACROBAT PRO FOR A YEAR. I HAVE NO IDEA WHAT IT IS FOR. IT DID NOT HELP WITH THE PASSPORT BECAUSE I HAD NO IDEA WHAT TO DO WITH IT. NOW I AM SCREWED BECAUSE I NEED TO PAY FOR IT FOR 10 MORE MONTHS. IT IS USELESS GARBAGE FOR ME. I HAVE TRIED TO GET AN ANSWER FROM ACROBAT. BIG COMPANIES CAN SCREW THE CONSUMER. WHAT IS IT FOR????????????????????????

[Meenakshi Negi]

Hi stephenk17690514,

Thank you for reaching out.

If you wish to cancel the subscription, you may use the steps suggested in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. 

I am afraid to say that we cannot do much from our end as we do not have access to billing information.

However, you may contact our phone (https://helpx.adobe.com/contact/phone.html) or chat (https://helpx.adobe.com/contact.html) support team for the cancellation. They will help you with the cancellation process.

Once you open the link: https://helpx.adobe.com/contact.html, select the circle icon provided at the bottom right corner.

Ensure that you are signed in with your Adobe ID (email address) on that page.

Hope the information helps.

Thanks,

Meenakshi