Send and track / Signiture options missing

[benr42429886]

Hi Community,

It seems all my send and track/echo options are missing from tools... anyone have the same experience and how was it solved? I've seen one thread and it was solved by re-setting the language in properties but that hasn't helped me with this issue..

Also, when I hover over the mail icon in the header I only receive an option to create a draft mail where bye my colleagues have more options however I'm the only one with a DC pro subscription 😕

Any help gratefully received.

Thanks.

[AadeshSingh · Accepted solution]

Hi benr42429886

I see that you have Acrobat Perpetual Licence. Please be informed Send for Signature service is only available with Acrobat DC subscription, not with the Perpetual Licence.

Feel free to reach us back if you have any query or concern.

Regards,
Aadesh

[benr42429886]

Hi,

Thanks for the reply, however, I did have these as an option in the past, further more, a colleague with a bog standard copy of Adobe DC has the functionality I'm missing, which would mean the £450 spent on this software is next to useless for sending and collecting signatures?

[AadeshSingh]

Hi ben,

I can understand your concern, however Adobe Sign service (Send for Signature) is only included with Acrobat DC subscription (Pro or Standard) (Plans and pricing | Adobe Acrobat DC  ) not with the perpetual licence.

Regards,

Aadesh

[MichaelKazlow]

There a capability for sending documents out for signature and retrieving them that does not use Adobe Sign. You can create forms that require digital signatures. The person signing the form would need a digital signature. The quality of the digital signature is dependent on how it is created. There are self-signed signatures and signatures created and certified that cost money. Adobe sign is designed to make signing easier, but uses different technologies than the digitally certified signatures.