send documents for signature but recipient doesn't received them

Report · Apr 13, 2017

Hi all,

I send documents for signature to my boss but he nerver received notification or something in his adobe

How to proceed ?

Thanks for hour quicly help

Report · Apr 15, 2017

I would request you to ask the Signer to contact their IT administrator as it seems some issue with the Signers email server that is restricting the emails from echosign@echosign.com

Few troubleshooting steps that I can recommend are mentioned below:

1) Check the Spam/Junk folder for the emails.

2) Add echosign@echosign.com (echosign@echosign.com) to the address book or safe list.

3) If the email has a stringent security setting that blocks emails with active html links, attachments or images then that setting will need to be reduced.

4)Turn off filtering completely.

5) Burn a hole in your firewall to allow Adobe Sign emails from 72.3.215.120 port 25

Once the issue if fixed, please send a reminder email so that the Signer receives the email to Sign the document:

Reminders- https://helpx.adobe.com/sign/help/set-reminder.html

Please let us know if you need any further assistance.

Regards,
Aadesh