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Sender name different to "Adobe Sign" to request signature

Community Beginner ,
Jan 27, 2021 Jan 27, 2021

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All my internal documents that are sent to request signatures normally go with the standard "Adobe Sign" sender name. However today, for some strange reason, it went as "Atlantic Container Line" which has nothing to do with our organisation and I had never heard of until I saw it.

 

I checked online and there is a company called Atlantic Container Line but my fear is that my Adobe was somehow compromised?

 

 

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correct answers 1 Correct answer

Adobe Employee , Jan 28, 2021 Jan 28, 2021

Hi All!

 

Thank you for your patience so far.

 

The issue has been resolved. Please try again to send the documents and check.

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

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New Here ,
Jan 27, 2021 Jan 27, 2021

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I have the same issue. All signature requests comes to me from test or Atlantic Container Line.

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New Here ,
Jan 28, 2021 Jan 28, 2021

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We have the same issue at my organisation. We are sending documents to clients so this could be confusing and needsto be resolved.

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New Here ,
Jan 28, 2021 Jan 28, 2021

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I have noticed the same issue this morning when sending documents. Far from ideal. 

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi All!

 

Thank you for reaching out and sorry for the trouble.

 

The team is aware of this issue and currently working on the fix.

We will update you once the issue gets resolved.

 

We appreciate your patience. 

 

Thanks,

Meenakshi

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New Here ,
Jan 28, 2021 Jan 28, 2021

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I have the issue, just noticed it this morning.

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Same Issue at our Company

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi All!

 

Thank you for your patience so far.

 

The issue has been resolved. Please try again to send the documents and check.

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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Hi, Meenakshi, I just tested it and it's working fine now. Many thanks.

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New Here ,
Jun 30, 2021 Jun 30, 2021

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Hi Meenakshi,

Can you please explain how we can achieve this. My company really wants this for one client.
Thank you.

Priyanka

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Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

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Hi Priyanka,

 

Thank you for reaching out.

 

The header title name you are referring to displays the name on the account. If you wish to change it to the company name, use the following steps:

 

1. Sign in to your Adobe Sign account and go to Account > Personal Preferences > Profile.

2. Then click on the Edit Profile button.

3. Change the Name and click on the Save button.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Same issue for my company "Bioprojet"

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New Here ,
Jan 28, 2021 Jan 28, 2021

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It´s working fine now. But i have trouble with my Admin Account, i could not access the Account Page for our Company. I have only the User View.

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