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sending the document to receipient email, wrong receipient name populated for signature

New Here ,
Sep 14, 2022 Sep 14, 2022

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When I send a document to an email I've previously used - the WRONG receipient name is populated in the document. how can this be reset / removed. 

This meant that the document signed has the wrong receipient name.

TOPICS
Adobe Sign forms , Send documents

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi Helen26112353c57e,

 

Thank you for reaching out.

 

As mentioned above, the wrong name appeared for the document when you entered the email address to send the document for signature. Is that correct?

Would you mind sharing more details on this?

- Share the recipients' email address with us in a private message. You may initiate the private message using the envelope icon at the top right on the community page.

- If possible, share the complete workflow and screenshot where the name appears.

- Confirm if this happens for a particular user's email address. 

 

Thanks,

Meenakshi

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New Here ,
Sep 20, 2022 Sep 20, 2022

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Hi Meenakshi

I'll be happy to provide you with the details requested.

Re Private message, there's several Meenakshi user names, can you confirm which one i should direct my reply with the requested info.

Thanks

Helen 

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