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Server Error message when I try to sign and submit a document

New Here ,
Jul 13, 2021 Jul 13, 2021

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Error message: Unhandled Error: 210713073417737.app-b23
 
I get this error message everytime I try to sign and submit a document. This only happens to one document.
I've tried clearing browser data and cache but that doesn't solve anything. I've tried creating a new signature but the same problem persists.
 
Help! 
 
TOPICS
Adobe Sign forms , How to sign , Send documents

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New Here ,
May 02, 2024 May 02, 2024

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I am experiencing the same issue

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Advisor ,
May 02, 2024 May 02, 2024

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi r nelson,

 

Thank you for reaching out, and sorry about the delayed response.

 

Please refer to the troubleshooting steps suggested in the following help document: https://adobe.ly/4c6706L

Let us know if you are still getting the error message.

 

Thanks,

Meenakshi

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