Shared Email

[allanah_4208]

Our company uses E sign to send consent forms to patients. I understand everyone needs their own account, but I want the documents to be emailed from a shared email address and then return to the shared inbox, instead of their individual work ones. Is this possible?

Thanks

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out.

While each user does need their own  Adobe Acrobat Sign account to send documents, it's possible to set up a shared sending email address by configuring your users to send on behalf of a shared account, or by using a group-level workflow with a shared reply-to address.

Here are a couple of options you can try:

1. Send on Behalf (Delegate Sending): Admins can set up delegated sending permissions so users can send agreements on behalf of a shared account. This way, agreements appear to come from the shared email, and replies/notifications go back to that shared inbox.
For more information, please check the help page https://adobe.ly/4nFaio6 

2. Group Configuration:
If you have an enterprise plan, you can set up groups within Acrobat Sign where each group has its own branding and email settings, including sender name and reply-to email. Users assigned to that group will use the shared settings when sending forms. To know more, please check the help page https://adobe.ly/3GpNBUr 

If you're unsure about your plan or need help setting this up, I recommend reaching out to your Acrobat Sign account admin at your organization and see if that helps.

Hope this information will help