SharePoint 2016 Error A user with the specified email already exists

[Kangee]

Hi, I'm trying to set up integration with Adobe Sign in our SharePoint 2016 on prem environment. The installation has worked so far and I have also added the "Integration Key". If a user now click on "Send for Signature" then an error message "Sorry, something went wrong" is displayed.
In the SharePoint Log I found the following entries:

Executing POST https://api.eu1.echosign.com//api/rest/v5//users
Adobe Sign Api Response{ code: USER_ALREADY_EXISTS message: A user with the specified email already exists }

Can someone tell me what I did wrong with the configuration?

Thanks for the help in advance 🙂

[Num5E23]

We are also experiencing the same issue in our Sharepoint 2013 enviornment. It would be great, If any provide assistance on this issue

[One each Scott · Accepted solution]

Greetings!

This error is asserting the user (as identified by their email address) already exists.

The process of sending the agreement will attempt to create the user if they don't exist in your account. In so doing, an error will be triggered if the user's email is found in Adobe Sign (but outside of your account).

Often this happens because the user was part of a trial or created an individual account sometime in the past.

This is not a problem you can correct yourself..

Please contact support and provide them with the email address of the user that triggered the error.

The support agent should be able to find the user and recommend the best next steps. 

-Scott