Each time I start an Adobe Acrobat program, it requires to sign in. More than eight Adobe technicians tried to solve this isuue to no avail.
The last one a second level Adobe technician could not solve this issue and let me after one hour with no internet connection and left me because he had an other customer waiting.
I had to work an hour myself to find the reason of this lack of Internet connection, finally I found it: it was the firewall preventing the Internet connection. I disabled it and the Internet connection went back.
Finally I reconnected the Firewall and my Internet works again.
I think the reason is because the second level technician created a new Account Setting called "Test " and this was not recognized by my Firewall.
Anyhow, it seems that Adobe products are good but Adobe support technicians are very poor.
Probably underpaid.
Has anybody encountered the same kind of problem?
Thanks,
daniel0350
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