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Sign yourself button missing from Fill & Sign

New Here ,
Sep 30, 2021 Sep 30, 2021

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I have 2 computers, they are both running Adobe Reader DC 2021.007.20095

One computer has the "Sign" button, the other has the "Sign yourself "button. Both buttons do the same thing.

My problem is that I have a "software robot" programmed to click the "Sign" button, and for some obscure reason, on one of the computers the button is now called "Sign yourself", and the robot cant see this button. 

Can anyone help me either have both buttons be "Sign" or both be "Sign yourself" ?

 

Cheers!

TOPICS
Adobe Sign forms , Self sign

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correct answers 1 Correct answer

New Here , Oct 04, 2021 Oct 04, 2021

Hello Meenakshi

 

It turns out the issue is not computer related, as I logged on to the same PC with another user, and then the button was Sign, instead of Sign yourself.

I have found a workaround however, so I actually don't have a problem anymore. But I am still curious why the button over night changed appearance from Sign to Sign yourself, and why suddenly the Request Signatures button appeared next to it.

Best regards Mikkel

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hi Mikkel,

 

Thank you for reaching out and sorry about the trouble.

 

As you get different options in Reader DC on two machines, could you please confirm the workflow when you click on Fill & Sign on the first machine where it only appears as "Sign". 

Also, share the OS version on both the machine. 

It seems that the change in the options is available for only few users for testing purpose. We will check with the team and will see if  we can change one of the option.

 

 

Thanks,

Meenakshi

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New Here ,
Oct 04, 2021 Oct 04, 2021

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Hello Meenakshi

 

It turns out the issue is not computer related, as I logged on to the same PC with another user, and then the button was Sign, instead of Sign yourself.

I have found a workaround however, so I actually don't have a problem anymore. But I am still curious why the button over night changed appearance from Sign to Sign yourself, and why suddenly the Request Signatures button appeared next to it.

Best regards Mikkel

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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