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Signature and initials disappearing under the Fill & Sign tool in Acrobat Reader

New Here ,
Apr 13, 2023 Apr 13, 2023

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J'ai tenté de signé un document comme je le fais depuis plusieurs années via mon PC sur Acrobat Reader, j'ai eu des messages d'erreurs. J'ai donc déconnecté mon compte, en me relogant, signature et initiales disparues, on me demande d'en ajouter. J'ai voulu testé l'application sur mon mobile, et pareil. J'ai donc créé une nouvelle signature, mais celle-ci à de nouveau disparue. Impossible de l'enregistrer comme avant. Que se passe t-il ? J'ai bien vérifier les mises à jours, j'ai les dernières versions.

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Self sign

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hi Kreoliah,

 

Thank you for reaching out.

 

Please let us know if the issue occurs on the Acrobat Reader desktop application.

What do you mean by "disconnected my account" here?

Did you reinstall the application? Would you mind sharing the screen recording of how you add a signature and what happens when you save the signature under the Fill & Sign tool?

Share the Acrobat Reader and OS version numbers.

 

Thanks,

Meenakshi

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