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Signature emails going out with wrong email address

New Here ,
Jun 07, 2022 Jun 07, 2022

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Hi al,

When I created my adobe account, I used a personal email acocunt. And then at one point in the past I changed the account to use my business email address. This business email address is what I use to sign into Adobe and it's the only email adress I can find associated with my account.

Here's the problem: when I send a document out for signature, the recipient sees my personal email, not the business account. And Adobe sends my signature notifications to the personal email account.

I've scoured my adobe account and can't find anywhere that still has this old email address, but it's obviously still being used by Adobe Sign. Any ideas on where to look or how to purge this old email address?

Thanks

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Configure accounts , Login issues

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New Here ,
Jun 07, 2022 Jun 07, 2022

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Right after I posted the question, I got a notification email on my business email, just like I would expect. But Adobe Sign notifications go to the old personal email.

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New Here ,
Jun 07, 2022 Jun 07, 2022

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Maybe I should note that I don't have a paid Adobe Sign subscription.

I have a paid subscription to Acrobat DC Pro which includes signing features.

Not sure if this is an important distinction.

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