• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Signature request emails not received

Community Beginner ,
Dec 14, 2016 Dec 14, 2016

Copy link to clipboard

Copied

Documents have been sent by me for signature, but the signers are not receiving the automated email requesting signature.  The emails do not appear to be landing in spam.  I have received the email confirming that the document has been sent for signature, and all looks proper within EchoSign.  Others within my organization are able to send documents for signature without issue.  Suggestions? 

Thank you,

Mike

Views

15.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Dec 28, 2016 Dec 28, 2016

My issue has been resolved by updating my name info within My Profile. My
name fields were blank for whatever reason, so my organization's Outlook was
rejecting the messages since the messages appeared to be coming from "Bill.Smith@abc.com<BillSmith@abc.com
rather than “Smith,Bill<.Bill.Smith@abc.com”.  This was essentially a spam issue caused by
incomplete user profile info.   

Votes

Translate

Translate
Adobe Employee ,
Dec 15, 2016 Dec 15, 2016

Copy link to clipboard

Copied

Hi Mike,

This is weird. Can you do a trial send-n-sign from and to your own email address and see if you get that email? Let us know.

Thanks

Sameer Puri

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Dec 15, 2016 Dec 15, 2016

Copy link to clipboard

Copied

Sameer,

I am having the same issue. This has never been an issue in the past and I do use eSign frequently. I have checked with the signatories in our organization and the email notifications are not going to their spam. Strangely, my boss did receive an email informing him that I had cancelled a request for signature, but not the email requesting signature that he should have received shortly thereafter.

I did try to send a doc. to myself as you suggested to Mike, but received the below message.

DD

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 15, 2016 Dec 15, 2016

Copy link to clipboard

Copied

Sameer,

Like DD, I also received the "You cannot send a document only to yourself to sign" error when sending only to myself.  As such, I sent a request to my business email (from my business email), but also added a personal email address as a signer.  I have NOT received a request to sign at either my business or personal address. 

Note that others within my organization are able to send documents for signature without issue.

Thanks,

Mike

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2016 Dec 16, 2016

Copy link to clipboard

Copied

Hi Mike and DD,

When i wrote "trial send-n-sign from and to your own email address", i actually meant to one of your other email addresses that you own (personal email may be). Sorry for the confusion.

Mike, since you can reproduce this at will with your email address, can you inbox me(personal message on forums) with your Adobe Sign login credentials so that we can help debug the issue?

Thanks

Sameer Puri

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 16, 2016 Dec 16, 2016

Copy link to clipboard

Copied

An IM has been sent.  Thank you, Sameer!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 23, 2016 Dec 23, 2016

Copy link to clipboard

Copied

Sameer,

Has the issue been identified?  My issue still exists.

Thank you,

Mike

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 28, 2016 Dec 28, 2016

Copy link to clipboard

Copied

My issue has been resolved by updating my name info within My Profile. My
name fields were blank for whatever reason, so my organization's Outlook was
rejecting the messages since the messages appeared to be coming from "Bill.Smith@abc.com<BillSmith@abc.com
rather than “Smith,Bill<.Bill.Smith@abc.com”.  This was essentially a spam issue caused by
incomplete user profile info.   

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

That totally worked for me too!  Interestingly some of my people WERE getting the notification.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 23, 2022 Nov 23, 2022

Copy link to clipboard

Copied

Hello and thank you for sharing this! Once you correct your profile, do you need to resend it for signature or does it magically appear in the inboxes it wasn't showing up in?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

LATEST

I just found, and I know this is a miracle that after 6 years I just ran into issues with sending signature requests, but anyway. I found that the emails were not coming from the senders email address, instead they were coming from adobesign@adobesign.com. This address was getting stuck in Office 365 spam, but once released and added to the allowed list in O365 Exchange Admin Center, the emails are no longer ending up somewhere in the Upside Down, they are actually being delivered to the inbox of the recipients quickly. I hope that helps someone that has this issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines