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Signature Tags automatically appeared before I even had the chance to drag the tags to the document

New Here ,
Apr 22, 2021 Apr 22, 2021

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Hi,

 

I was sent a document signed by the customer via email and was asked to initiate countersign using Adobe Sign. After I loaded the document into Adobe Sign and clicked NEXT, I saw the signature, title and date tags was already there without me doing the drag and drop as per normal action. Then I moved the tags to where i want it to be, the customer's signature, title and date were erased or faded.

 

How do I remove the tags without erasing the customer's completed signature tags?

 

Thanks.

 

Best regards,

Cynthia

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