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Signature Template / Signature Error

New Here ,
Nov 28, 2023 Nov 28, 2023

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Hi, is there a configuration for Adobe Sign that allows us to revert back to our original configuration, where we can either type our signature or choose from our standard signature template? 

 

My team, as of the past two months, has randomly started experiencing these issues:

 

1.  They are prompted to re-sign their name free-hand.   There is no longer an ability to type their signature.  Their existing signature template is not provided as an option to choose from.  This scenario does not occur with each document submission, but occurs in an apparent random manner.

 

2.  Their signature template (aka, pre-signed signature) is presented as an option to choose.  Again, not every time but randomly.   When their signature template is presented, it is not always their original signature, but rather a recent signature (such as from that same morning, for a different contract, which they had to sign in free-hand format).

 

3. They also have to choose a “reason” why they are signing, from a drop-down list.  Such as “To apply my signature.”  This reason requirement is an extra step and inefficient.  Is this an Adobe requirement, or is it an option that can be turned off?

 

Would love some help. Thank you!

TOPICS
Adobe Sign forms , How to sign , Self sign , User interface issues , Web forms

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi llacar,

 

Thank you for reaching out.

 

As mentioned, your team is experiencing issues when signing the document. Could you please confirm if the documents are internal or sent to you for signature from an external source? 

If the document is sent from an external source, the changes you might see are due to the settings applied by the sender when sending this document for signature. 

If that is not the case, it would be helpful if you could share a screen recording to better understand the issue. 

 

Let us know if you need any help or have any questions.

 

Thanks,

Meenakshi

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New Here ,
Dec 05, 2023 Dec 05, 2023

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Hi @MeenakshiNegi,

 

I belive the documents are internal. What could be the cause of these issues if these docs are sent from an internal source?

 

Looking forward to gathering a solve for this soon.

Thank you! 

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