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Signed Doc Showed As Unsigned

New Here ,
Jul 17, 2024 Jul 17, 2024

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I have sent a doc to Adobe Sign to the signer and I witnessed that he has signed and submit.  However, when I check the status, it showed that he has viewed it but not signed.  I sent several reminders hers to him and he repeated the signing but still it shows as viewed but not sign.   Pls help.

 

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How to sign

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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Hi TDC - Fennie,

 

Thank you for reaching out, and sorry about the delay in response.

 

If the issue still occurs, we suggest opening the document from the account and seeing if it is signed. You can also clear the browser's cache and cookies or open the account in a new incognito Chrome window.

Check if that helps.

 

Thanks,

Meenakshi

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