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Signer can not view document

rnbeach
New Here ,
Aug 10, 2017 Aug 10, 2017

When I send a document to be signed the signer can not view the document. They only see a grey screen, Although when I view the history file it shows that they have viewed it. I have sent myself a couple tests and they have confirmed the issue.

What do I need to correct?

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MichaelKazlow
LEGEND ,
Aug 12, 2017 Aug 12, 2017
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What OS and browser are they using?

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