signer messaging not working in Safari

[RTMF]

I have customised my signer messaging for my widget which is appearing in Chrome and in Safari Mobile but not in Safari Desktop on Mac. I don't think it is a cache issue as I am clearing cache and other test changes I make are appearing. It is not showing updates to the signer message that were made the previous day.

This is only in Safari Desktop.

Is this a Bug Issue?

[Echosign-Rob]

Hi Steve,

There shouldn't be an issue with Safari desktop but if you continue to experience fields or documents not appearing as they should normally, I would suggest that you open a ticket with the EchoSign Support team and let them know what is going on. In doing so, please be as descriptive as possible and include any sort of screen capture of the document so they can help you get this sorted out as quickly as possible.

Thanks again for your inquiry!

EchoSign Rob

[RTMF]

Hi Rob

Thanks for your reply,

I did open a support ticket yesterday and in the reply was told by Sudarshan Shridar at Echosign that he had tested the signer messaging in Safari on an iMac and he said it was OK.

I don't think he understood my problem which is that the signer message displays but it does not replicate the customisations I have made in Safari. Consequently I supplied him with 2 screen shots, one from Chrome where the Signer Message views correctly and one from Safari Where it does not view correctly.

This was 16.10pm yesterday and I have yet to receive a reply unfortunately.

Attached is the screen shots for you to see in case you have any suggestions.

Regards

Steve

[matthewe7722987]

Hey Mate,

I'm just curious how you got the ability to add a signer message in the first place, My echo sign doesn't seem to give me the option.

I understand you posted this about a year ago im just desperate haha!!

[RTMF]

Sorry for this ridiculously late response. Haven't bee on here for a while!  Did you figure out signer messaging?