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Signing into Acrobat Sign redirects to Adobe Acrobat

New Here ,
Jun 13, 2023 Jun 13, 2023

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Hello, when a user signs into Acrobat sign with their school account they get redirected to the Adobe Acrobat page, with a listing that they have an Adobe Acrobat Pro subscription. When they open Adobe Acrobat the request signature tool is also greyed out. We have confirmed the account has a enterprise creative cloud license. How can we access the Acrobat Sign Features? Other users in the org have the same licensce with no issues access the Acrobat Sign webpage nor is the request signature button greyed out. 

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Adobe Employee ,
Jul 02, 2023 Jul 02, 2023

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Hi Thomas304828422wv0,

 

Thank you for reaching out.

 

Please share a screen recording of what happens when the user tries to sign in to the account.

Would you mind sharing the user's Adobe ID (email address) in a private message? You may initiate a private message using the envelope icon at the top right corner of this community page. It will help us to check the user's account information and provide you the correct information.

 

Thanks,

Meenakshi

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