Signing with digital signature

[Logan5D8F]

Hello, I have recently been having trouble signing pdfs with my government ID. When i select my credential and click sign it will crash the program. 

Troubleshooting steps taken so far are: 

Reimage

Install: which did not work

uninstall and reinstall: that did not work. 

reimage: that did not work. 

someone, please help me! 

[Logan5D8F]

I would like to add that I did re-install after the second reimage.